Terms of service

TERMS OF SERVICE

SportsMowd (a trading name of Mowd Ltd)

1. ABOUT US

SportsMowd is the trading name of Mowd Ltd, a company registered in England and Wales (Company Number 14913717).

Registered Office:
2 Hoden Lane
Cleeve Prior
Evesham
Worcestershire
WR11 8LH
United Kingdom

Email: help@mowd.uk
Telephone: 03330 907 400

Throughout these Terms, “SportsMowd”, “we”, “us” or “our” means Mowd Ltd trading as SportsMowd.

2. DEFINITIONS

Consumer
An individual acting for purposes wholly or mainly outside their trade, business, craft or profession.

Business Customer
Any person, club, organisation, school, association, partnership, limited company or other entity purchasing goods in connection with trade, business, craft or profession.

3. ACCEPTANCE OF TERMS

By accessing our website or purchasing goods, you agree to be bound by these Terms.

If you do not agree, you must not use our Services.

PART A – TERMS APPLYING TO ALL CUSTOMERS

4. PRODUCTS

We aim to ensure product descriptions, specifications and images are accurate. However:

  • Images are for illustrative purposes only.

  • Colours and finishes may vary by device.

  • Minor variations may occur due to manufacturing tolerances.

Products must be installed, stored and used in accordance with manufacturer instructions and industry best practice.

We are not responsible for damage, loss or injury arising from:

  • Incorrect installation

  • Unsuitable site or ground conditions

  • Improper storage

  • Modification of goods

  • Misuse or failure to follow guidance

Nothing in these Terms affects statutory rights.

5. ORDERS AND CONTRACT FORMATION

An order placed via our website constitutes an offer to purchase.

A binding contract is formed only when:

  • We confirm acceptance of your order; and

  • Payment has been successfully processed.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Request additional verification for fraud prevention

If an order is cancelled after payment, a full refund will be issued.

6. PRICING

All prices are shown in GBP (£).

Mowd Ltd is not currently VAT registered. Therefore:

  • VAT is not charged on our goods; and

  • We are unable to issue VAT invoices.

If our VAT status changes, we reserve the right to update pricing accordingly.

Delivery charges (where applicable) will be shown separately.

We may change pricing at any time prior to order acceptance.

7. DELIVERY

Delivery times are estimates only and are not guaranteed.

Risk in goods passes:

  • For Consumers: upon delivery to you (or a person identified by you).

  • For Business Customers: upon delivery to your nominated address.

We may deliver goods in instalments.

We are not liable for delay caused by:

  • Courier services

  • Supply chain disruption

  • Customs processing

  • Events beyond our reasonable control

8. FORCE MAJEURE

We are not liable for failure or delay resulting from events beyond our reasonable control, including but not limited to:

  • Severe weather

  • Natural disasters

  • War or civil unrest

  • Government action

  • Supplier failure

  • Transport disruption

  • Strikes or labour shortages

9. INTELLECTUAL PROPERTY

All website content, branding, images, text and materials are owned by or licensed to Mowd Ltd.

“SportsMowd” is a trading name of Mowd Ltd.

No content may be copied, reproduced or used without prior written consent.

10. FRAUD PREVENTION

We reserve the right to:

  • Refuse suspicious transactions

  • Request additional identity verification

  • Cancel fraudulent orders

  • Pursue chargeback abuse

PART B – CONSUMER TERMS (UK ONLY)

Applies only to Consumers.

11. RIGHT TO CANCEL (14-DAY COOLING OFF)

Under the Consumer Contracts Regulations 2013, Consumers may cancel within 14 days without giving a reason.

The cancellation period begins the day after you receive the goods.

To cancel, email: help@mowd.uk.

You must return goods within 14 days of cancellation.

Refunds will be processed within 14 days of receiving goods back (or proof of return).

Refunds include:

  • The cost of goods

  • Standard delivery cost

Return postage is the responsibility of the Consumer unless goods are faulty.

The right to cancel does not apply to:

  • Custom-made or personalised goods

  • Sealed hygiene goods once opened

  • Goods damaged through misuse

12. FAULTY GOODS

Under the Consumer Rights Act 2015, goods must be:

  • Of satisfactory quality

  • Fit for purpose

  • As described

If goods are faulty, you may be entitled to repair, replacement or refund.

13. CONSUMER LIABILITY

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breach of statutory consumer rights

Subject to this, we are not liable for indirect or consequential loss.

PART C – BUSINESS CUSTOMER TERMS

Applies only to Business Customers, including sports clubs and organisations.

14. NO COOLING-OFF RIGHTS

Business Customers do not have statutory cancellation rights once an order has been accepted.

Returns are accepted only at our discretion.

15. BULK AND COMMERCIAL ORDERS

Bulk discounts may be offered based on order volume.

Where bulk pricing applies:

  • Pricing is conditional upon full quantities being purchased.

  • If quantities are reduced, pricing may be adjusted.

  • Special-order or bulk goods are non-cancellable and non-returnable unless faulty.

Quotations are valid for 14 days unless otherwise stated.

16. INSPECTION

Business Customers must inspect goods within 48 hours of delivery.

Shortages, damage or defects must be reported within 48 hours.

Failure to notify within this period constitutes acceptance.

17. SUITABILITY AND INSTALLATION

Business Customers are responsible for ensuring goods are suitable for their intended purpose and site conditions.

Any technical guidance provided is general information only and does not constitute professional advice unless confirmed in writing.

18. RETENTION OF TITLE

Ownership of goods remains with Mowd Ltd until full payment has been received.

If payment is overdue, we reserve the right to:

  • Recover goods;

  • Enter premises where goods are stored (where legally permitted);

  • Suspend further deliveries.

19. LATE PAYMENT

Where payment is overdue, we reserve the right to charge statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998.

20. BUSINESS LIABILITY LIMIT

To the fullest extent permitted by law:

Our total liability to a Business Customer shall not exceed the total amount paid for the goods giving rise to the claim.

We shall not be liable for:

  • Loss of profit

  • Loss of revenue

  • Loss of sponsorship

  • Loss of contracts

  • Loss of events

  • Installation or reinstallation costs

  • Indirect or consequential loss

Nothing excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud

PART D – GENERAL LEGAL PROVISIONS

21. USER CONTENT

If you submit reviews, images or content, you grant us a royalty-free licence to use such content for marketing and promotional purposes.

22. SEVERABILITY

If any provision is unenforceable, the remaining provisions remain valid.

23. GOVERNING LAW

These Terms are governed by the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction.

24. CHANGES TO TERMS

We may update these Terms at any time. Continued use of the website constitutes acceptance of the updated Terms.